Course Category: Business Skills Leadership & Management

Twitter for Business

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. It is also used by people for the social aspect – to chat and share information with friends. In fact, there is no restriction to who or what can have a Twitter account and often a larger company such as Starbucks will also have individual accounts for each product such as Frappuccino’s and even individual store locations.

Supervising Mental Health at Work

This course will look at supervising stress and mental health at work and show you how to create a good mental health culture in your workplace.

Stress Management

This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.

Problem Solving in a Workplace

This course covers a range of problems that occur in the workplace - and how they can be recognised, controlled and solved.

Preparing for a Job Interview

Interviews are two-way processes, where the employer and the interviewee can both decide if they are a good fit. This short course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions.

Managing Meetings

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be.

LinkedIn for Business

LinkedIn is a very well established and respected social network with over 259 million users in more than 200 countries. It’s known as “Facebook in a Suit” or the most professional level of Social networking for businesses.

Facebook for Business

Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. In the ‘Social Media for Business’ course you’ll have been encouraged to research and investigate the preferred social media platforms used by your target audience, so you should have a good idea at this point if Facebook is one of the right platforms for you.

Managing Occupational Health and Wellbeing

This course explains the key elements, procedures and activities involved in successful Occupational Health and Safety Management in the workplace.

Cyber Security

Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches. This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

Delivering Training

Browse our tutor-led delivering training courses.

Social Media for Business

This course is designed to assist people in business to understand how social media techniques can be used as an effective business marketing tool. The object is to provide sufficient information to enable you to develop a social media strategy for a business and implement that strategy personally or through the informed engagement of third party specialists

Search Engine Optimisation for Business

The key is understanding what search engines need ‐ and since 90% of all searches in the UK are via Google, this pretty much means understanding Google. This course will explain the proven techniques that will help you reach and maintain the number one results spot.

Conflict Resolution in the Workplace

This course will consider what conflict is as well as its impact and role in the workplace

Presentation Skills

This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

Negotiation

Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed.

Customer Service

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital

Anti-Harassment & Bullying

This course covers the commitments that will be laid out in your company’s anti-harassment and bullying policy. It then explains the differences between harassment and bullying

The Principles of Performance Management

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach.

Sales Skills

The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term.

Managing Sickness and Absence

Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress and a drop in morale.

Sexual Harassment in the Workplace

Sexual harassment is unwanted conduct of a sexual nature. Experiencing sexual harassment can be one of the most difficult situations a worker can face, however it should not be happening and all workers are protected by law from sexual harassment.

Alcohol Personal Licence Holder

This case is for anyone working in, or wanting a career in the hospitality industry who wants to open up promotion opportunities or to move into a role that requires a personal licence

Anti-Money Laundering

This course is suitable for anyone working in an organisation that handles large amounts of money. It can also be used as an introduction to the subject for those working or planning to work in a regulated sector

Introducing GDPR

This online course is designed specially for those front line staff and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance.

Equality, Diversity & Discrimination

We’ve all heard and used the words ‘equality’ and ‘diversity’ before but what do they actually mean and how do they affect you as an employer or employee

Time Management

Good Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce.

Leadership Skills

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills.

Project Management

This course covers some of the common project management methodologies, setting goals, and actually achieving them, identifying the need for a project to be started, using key project management tools and much more.

Disciplinary Procedures

This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals

Effective Delegation

This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important

Developing Teamwork

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together

Objective Setting

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting

Developing Good Employee Relations

This course will define employee relations and cover the many benefits good relations can bring to an organisation

Introduction to Emotional Intelligence

Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It's not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries.

Anti-Bribery and Corruption

The course content is aimed at employees at all levels of an organisation that may encounter bribery or corrupt working practices

Licensed Premises Staff Training

This course starts with an overview of UK alcohol licensing laws and the importance of the four key licensing objectives.

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