Key Information




Social Media Marketing



Start Date



50 minutes


70% pass mark

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This online course examines the main social media platforms and their use as marketing tools. In particular, we’ll look at Facebook, Instagram, LinkedIn and Twitter.

We’ll cover the main business benefits, along with how social media can provide increased market insight and help establish your company as an ‘influencer’.

We’ll discuss the sectors that use social media marketing the most and there’s advice on how to get started with social media marketing, and how to choose the right platforms. You’ll see how to run campaigns with great content and compelling visuals and measure the effectiveness of your campaigns.

We’ll show you how to create a Social Media Policy and use social media for internal communications. You’ll learn how to build social media into your recruitment campaigns, and train employees to use social media to promote your company. Online security is crucial and we’ll cover the basic aspects everyone needs to know.

It does not account in any way for loading time or thinking time on the questions).
Finally, you’ll learn how to handle negative feedback on social media, and the T-E-A approach to handling complaints successfully.

Duration: 50 minutes (Note: This is based on the amount of video content shown and is rounded off

Course Modules

  • Introduction: Pass Mark 70%
  • Business Benefits: Pass Mark 70%
  • Getting Started: Pass Mark 70%
  • Managing Campaigns: Pass Mark 70%
  • Social Media Policies: Pass Mark 70%
  • Handling Negative Feedback: Pass Mark 70%

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